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Frequently Asked Questions

Answer all of your questions

Purchases & Refunds

It's possible that the payment you're referring to has been stopped by our internal security system. To provide one of the safest online payment services our internal security system reviews every payment before it's approved. Occasionally, we must stop a payment. This is similar to the way most banks and credit card companies work. When a payment is stopped, it's not a reflection of you or your account activities, but rather we've noticed a pattern associated with higher-than-normal risk. Here are some things you can do to help improve the chances of successful payments: Confirm your bank. Confirm your card. Send the payment using money in your PayPal balance, rather than using a bank or card. Switch the payment method. If you tried making the payment with your bank, try again with your card, or vice versa.
Just send us a message through contact us page.
Just send us a message through contact us page.

Making Courses

Click on Settings and privacy from your profile icon dropdown menu. Under Account, update the username currently listed in the Username field. If the username is taken, you'll be prompted to choose another one. Click the Save changes button.
Just click on Forgot Password.
Missing mobile purchase
If you purchased a course on iOS or Android, it's possible that the course was not registered to your account. Please email your purchase receipt to
Multiple e-mail accounts
If you use multiple e-mail accounts, or have a Facebook or Google account, try logging in with the associate e-mail addresses.

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